{"id":6541,"date":"2022-02-22T18:08:08","date_gmt":"2022-02-22T14:08:08","guid":{"rendered":"https:\/\/groupecaille.com\/?page_id=6541"},"modified":"2022-02-22T18:12:19","modified_gmt":"2022-02-22T14:12:19","slug":"receptionnaire-apres-vente-auto-marque-premium-h-f","status":"publish","type":"page","link":"https:\/\/groupecaille.com\/index.php\/receptionnaire-apres-vente-auto-marque-premium-h-f\/","title":{"rendered":"RECEPTIONNAIRE APR\u00c8S-VENTE AUTO MARQUE PREMIUM (H\/F)"},"content":{"rendered":"

[et_pb_section fb_built=\u00a0\u00bb1″ _builder_version=\u00a0\u00bb4.6.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.6.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#a4326b\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.6.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.6.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ sticky_enabled=\u00a0\u00bb0″]<\/p>\n

\n
\n
\n
\n

RECEPTIONNAIRE APR\u00c8S-VENTE AUTO MARQUE PREMIUM (H\/F)<\/strong><\/h1>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.6.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.6.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.6.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ sticky_enabled=\u00a0\u00bb0″]<\/p>\n

Le\/La R\u00e9ceptionnaire APV Premium est l\u2019ambassadeur de la Marque. Il\/elle accueille et conseille les clients, r\u00e9alise les activit\u00e9s visant le d\u00e9clenchement des processus de maintenance, la prise en charge et la restitution des v\u00e9hicules. Il\/elle assure \u00e9galement la commercialisation des produits et services de l\u2019entreprise.<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_4,3_4″ _builder_version=\u00a0\u00bb4.6.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_4″ _builder_version=\u00a0\u00bb4.6.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.6.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bb|300||on|||||\u00a0\u00bb text_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb header_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb background_color=\u00a0\u00bb#6b6b6b\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb background_layout=\u00a0\u00bbdark\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_padding=\u00a0\u00bb8px||0px||false|false\u00a0\u00bb]<\/p>\n

FONCTION<\/strong><\/h3>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb3_4″ _builder_version=\u00a0\u00bb4.6.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.6.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ sticky_enabled=\u00a0\u00bb0″]<\/p>\n

\n
\n
\n
\n

CONTENU DU POSTE<\/strong>
Dans ce cadre, il\/elle effectue les principales missions suivantes :<\/strong>
<\/span>\u2022 Gestion de la prise de rendez-vous apre\u0300s-vente en garantissant la satisfaction client <\/span>et la charge optimum de l\u2019atelier ;
\u2022 Pre\u0301paration des dossiers clients apre\u0300s-vente par anticipation ;
\u2022 Prise en charge du client et de son ve\u0301hicule sur le point de vente ou au domicile du client ;
<\/span>\u2022 Suivi du client tout au long de son parcours apre\u0300s-vente en e\u0301tablissant une relation de confiance <\/span>pour le fide\u0301liser et e\u0302tre recommande\u0301 ;
<\/span>\u2022 De\u0301veloppement du chiffre d\u2019affaires et des marges ope\u0301rationnelles de l\u2019atelier sur le point de vente <\/span>et\/ou lors des missions a\u0300 l\u2019exte\u0301rieur, en assurant la vente de produits et de services ;
\u2022 Application des proce\u0301dures internes et des recommandations de la Marque et de l\u2019entreprise. <\/span><\/p>\n

Le descriptif du poste n\u2019est pas exhaustif <\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_4,3_4″ _builder_version=\u00a0\u00bb4.6.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_4″ _builder_version=\u00a0\u00bb4.6.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.6.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bb|300||on|||||\u00a0\u00bb text_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb header_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb background_color=\u00a0\u00bb#6b6b6b\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb background_layout=\u00a0\u00bbdark\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_padding=\u00a0\u00bb8px||0px||false|false\u00a0\u00bb]<\/p>\n

PROFIL<\/strong><\/h3>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb3_4″ _builder_version=\u00a0\u00bb4.6.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.6.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ sticky_enabled=\u00a0\u00bb0″]<\/p>\n

\n
\n
\n
\n

Savoir-faire attendu<\/strong> <\/span><\/p>\n

\u2022 Prise en charge et restitution du ve\u0301hicule au client
\u2022 Gestion de la relation client Premium
\u2022 Gestion des re\u0301clamations dans le cadre des directives rec\u0327ues
<\/span>\u2022 Mise en place d\u2019une organisation efficace inte\u0301grant les proce\u0301dures et recommandations de la Marque <\/span>\u2022 Etablissement de tous documents internes
\u2022 Facturation
\u2022 Promotion des offres de service de l\u2019entreprise <\/span><\/p>\n

Savoir-e\u0302tre attendu<\/strong> <\/span><\/p>\n

\u2022 Comportement re\u0301solument tourne\u0301 vers la satisfaction client et oriente\u0301 solution \u2022 Forte aisance relationnelle
\u2022 Capacite\u0301s d\u2019e\u0301coute et d\u2019empathie
\u2022 Excellente organisation et rigueur
<\/span>\u2022 Polyvalence et proactivite\u0301
<\/span>\u2022 Tre\u0300s bonnes capacite\u0301s de re\u0301solution de conflits et de gestion du stress <\/span>\u2022 Excellente pre\u0301sentation et e\u0301locution <\/span><\/p>\n

Profil<\/strong> <\/span><\/p>\n

\u2022 BAC PRO ou Bac+2\/3 Maintenance Automobile ou Commercial
\u2022 Expe\u0301rience re\u0301ussie de la relation client dans un univers haut de gamme pendant minimum 2 ans
<\/span>\u2022 Capacite\u0301s probantes de polyvalence et d\u2019autonomie<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.6.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.6.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.6.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ sticky_enabled=\u00a0\u00bb0″]<\/p>\n

\n
\n
\n
\n

Contrat \u00e0 dur\u00e9e ind\u00e9termin\u00e9e – Temps complet : 151,67 heures\/mois – Lieu : Saint-Denis<\/strong><\/h3>\n

<\/strong><\/p>\n

Pour candidater, adressez votre C.V + lettre de motivation manuscrite \u00e0 l\u2019attention de : Laurianne GRASSIN, Responsable Ressources Humaines
Email : recrutement.auto@caille.com<\/strong> – Adresse : 31,rue Jules Verne – Z.I n\u00b02 – 97 420 LE PORT<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.6.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.6.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_button button_url=\u00a0\u00bb@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjExMTkifX0=@\u00a0\u00bb button_text=\u00a0\u00bbRETOUR AUX OFFRES\u00a0\u00bb _builder_version=\u00a0\u00bb4.6.1″ _dynamic_attributes=\u00a0\u00bbbutton_url\u00a0\u00bb _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb button_bg_color=\u00a0\u00bb#a4326b\u00a0\u00bb button_border_width=\u00a0\u00bb0px\u00a0\u00bb button_icon=\u00a0\u00bb%%19%%\u00a0\u00bb button_icon_placement=\u00a0\u00bbleft\u00a0\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

RECEPTIONNAIRE APR\u00c8S-VENTE AUTO MARQUE PREMIUM (H\/F) Le\/La R\u00e9ceptionnaire APV Premium est l\u2019ambassadeur de la Marque. Il\/elle accueille et conseille les clients, r\u00e9alise les activit\u00e9s visant le d\u00e9clenchement des processus de maintenance, la prise en charge et la restitution des v\u00e9hicules. Il\/elle assure \u00e9galement la commercialisation des produits et services de l\u2019entreprise. FONCTION CONTENU DU POSTE […]<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":""},"_links":{"self":[{"href":"https:\/\/groupecaille.com\/index.php\/wp-json\/wp\/v2\/pages\/6541"}],"collection":[{"href":"https:\/\/groupecaille.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/groupecaille.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/groupecaille.com\/index.php\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/groupecaille.com\/index.php\/wp-json\/wp\/v2\/comments?post=6541"}],"version-history":[{"count":2,"href":"https:\/\/groupecaille.com\/index.php\/wp-json\/wp\/v2\/pages\/6541\/revisions"}],"predecessor-version":[{"id":6547,"href":"https:\/\/groupecaille.com\/index.php\/wp-json\/wp\/v2\/pages\/6541\/revisions\/6547"}],"wp:attachment":[{"href":"https:\/\/groupecaille.com\/index.php\/wp-json\/wp\/v2\/media?parent=6541"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}